CUSTOMER SUPPORT

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">International customers will be liable to pay customs and duties once their order reaches the country&apos;s border.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Since the UK has left the EU, it is now standard for our international customers to pay customs duties. This information is displayed on each product on our website under &quot;Shipping information&quot;. This amount is calculated at the border of your country, which is why we cannot charge it to you at the time of purchase.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Tariffs are applicable for the orders being dispatched to the US.&#xA0;</span></p><div data-block="true" data-editor="4fik0" data-offset-key="1sinp-0-0" id="isPasted"><div data-offset-key="1sinp-0-0"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></div></div><div data-block="true" data-editor="4fik0" data-offset-key="b8spi-0-0"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></div><div data-block="true" data-editor="4fik0" data-offset-key="efpqk-0-0"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></div><p><br></p>

International customers will be liable to pay customs and duties once their order reaches the country's border. Since the UK has left the EU, it is now standard for our international customers to pay customs duties. This information is displayed on e

Customs Fees for international orders?

INTERNATIONAL

Are the Katy Paty porcelain switches/Sickets compatible in the US/120V?

Do the Sjstrand coffee machine and milk frother come with UK plugs?

Can the cable length on a light be changed?

What does IP rating mean? Is this light suitable for my bathroom

Which back box do I need for my KATY PATY switch/socket?

Can square back boxes be used with Katy Paty switches/sockets?

Can I buy a custom modular kitchen unit that includes appliances, and do you ship internationally?

What is the lead time for made-to-order items on your website?

Are your lighting products UL certified?

How can I receive a specification sheet or installation instructions for your products?

Where can I view the color options for your light switches online?

What are the specifications for the inline waterproof switch you offer?

Is it possible to see your bathroom and kitchen sinks in a physical location?

Do you provide installation information for the E27 Black Ceramic Wall Light Frosted?

My lights/product are not supplied with fixings?

What are the voltage and wattage limits of your fixtures, and do they have any safety ratings such as CETL/cUL/CSA?

When will this product be restocked?

My lights/products are not supplied with fixings/screws?

What do I do with the earth wire if my light fitting is not earthed?

What is the difference between 2 core and 3 core cable?

What sorting type do I need for my Katy Paty porcelain wall switch?

How many cables can fit through certain ceiling roses?

Do your hot water bottles meet the British Standards?

Are there other jar sizes available in a specific range?

Can certain lamp holders be used with shades, and what are their specifications?

Do you stock backing housing for sockets?

Are porcelain switches and dimmers available for purchase?

Product Information

How do I cancel my order?

How can I request an invoice for my purchase?

Can you pack my order as a gift?

Can I edit or add anything to my order?

Why can't I order on the website?

Orders

What should I do if I receive a faulty or incomplete order?

What should I do if I receive a damaged product?

How do you handle defects in product finish that were not apparent in product images?

How do I make a return?

When will I get my refund?

What is the process for a product that is not working as intended?

Made-to-order product returns

Returns

Do you ship worldwide?

How long does delivery take?

Can you part-ship my order?

Do you offer expedited shipping?

What if my package gets lost or arrives damaged?

Can I collect my order?

The shipping cost seems higher than expected?

Do you offer free shipping?

SHIPPING-DELIVERIES

Is it possible to get a quote for products and learn about discounts and lead times?

How can I request a proforma invoice for my selection of products?

What is the trade discount?

Do you offer product samples for large trade projects?

TRADE

Do you have a showroom or are your products on display anywhere so I can see them before specifying for a project?

Customs Fees for international orders?Updated 3 months ago