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Product Information

Are the Katy Paty porcelain switches/Sickets compatible in the US/120V?

Yes, the Katy Paty porcelain switches and sockets can be used in the US. The DIMMER M sorting type is not compatible in the US with any Katy Paty switches. Please note, that these are not UL-listed.

Do the Sjstrand coffee machine and milk frother come with UK plugs?

Indeed, the Sjstrand coffee machine and milk frother come equipped with UK plugs and cables, fully compatible with the standard wiring in the UK. They do not require adapters, ensuring safe and convenient use for our UK customers. Should you have any

Can the cable length on a light be changed?

Depending on the chosen light fitting this can be amended, though this will be at the manufacturer's discretion. Please email [email protected] before placing your order to confirm if changing the cable length is possible and if there are any addi

What does IP rating mean? Is this light suitable for my bathroom

An IP rating is used to define levels of resistance or sealing effectiveness against moisture, dust and dirt. There are many factors to take into account when considering what level of IP-rated light an area will require which is why we always advise

Which back box do I need for my KATY PATY switch/socket?

Katy Paty's back boxes are purchased separately and not included with any switches/sockets. Each Katy Paty switch/socket will include which size back box is needed in the product description. After you know which size back box is required, select eit

Can square back boxes be used with Katy Paty switches/sockets?

No, only the circular back boxes can be used with any Katy Paty switches/sockets. These will need to be purchased separately alongside the desired switch/socket.

Can I buy a custom modular kitchen unit that includes appliances, and do you ship internationally?

Our modular kitchen units are entirely customizable and made to order. You can choose the configuration you desire from our catalogue, and we will send through a quotation. Our kitchens have a standard lead time which will be detailed in our correspo

What is the lead time for made-to-order items on your website?

Our made-to-order items have a specific lead time based on product, manufacturer and time of the year located in the product description. The length of this lead time can change and we will do our best to update you but also kindly ask you to underst

Are your lighting products UL certified?

We offer a limited selection of lamps that are UL certified, and we are currently in the process of obtaining UL certification for a large range of our lighting products. You can expect to see more UL certified products on our website in the coming m

How can I receive a specification sheet or installation instructions for your products?

You can request both specification sheets and installation instructions for our products by contacting us. We will provide the specification sheets, but please note that installation instructions may not always be available from the manufacturer.

Where can I view the color options for your light switches online?

Colour options for our light switches can be viewed as image swatches online or in person at our Hastings shop. We offer a sample set showing all of the available colours on our website. Alternatively, if you do not require physical samples, but woul

What are the specifications for the inline waterproof switch you offer?

Our inline waterproof switch is suitable for round cables with a diameter of over 5mm to ensure a tight seal around the cable, thus maintaining its IP65 rating for waterproofing. The switch supports an AC voltage range of 125~250V. To further enhance

Is it possible to see your bathroom and kitchen sinks in a physical location?

We understand that seeing products in person is an important part of the decision-making process. We invite customers to visit our warehouse in St Leonards or our store in Hastings. While we may not have all sinks on display or in stock, if we do, yo

Do you provide installation information for the E27 Black Ceramic Wall Light Frosted?

While we provide a data sheet for the E27 Black Ceramic Wall Light Frosted, we apologize that installation instructions are not available from the manufacturer for this particular light. However, you may find general installation guidance on our webs

My lights/product are not supplied with fixings?

Some of our lights and products are not supplied with fixture screws or fittings, as the screws needed will depend on the surface you are mounting the product to; brick, wood, plasterboard, tiles etc. You should be able to find suitable screws at you

What are the voltage and wattage limits of your fixtures, and do they have any safety ratings such as CETL/cUL/CSA?

Our fixtures operate at 230V and have a maximum wattage limit of 60W. Currently, these products do not hold UL certification or other North American safety ratings such as CETL, cUL, or CSA. If safety ratings are a requirement for your project, pleas

When will this product be restocked?

Product restocks are subject to supplier availability. If there is an item you are waiting to be re-stocked, select the “NOTIFY ME WHEN AVAILABLE” button to be notified by email. All bespoke products are made to order, please check the description fo

My lights/products are not supplied with fixings/screws?

Some of our lights and products are not supplied with fixture screws or fittings, as the screws needed will depend on the surface you are mounting the product to; brick, wood, plasterboard, tiles etc. You should be able to find suitable screws at you

What do I do with the earth wire if my light fitting is not earthed?

If any of our lamps, lights or bulb holders do not have an earth connection it will be because the outer surface is predominately made from a non-conductive material such as glass, plastic, ceramic, bakelite etc, therefore it is not necessary to eart

What is the difference between 2 core and 3 core cable?

2 core cable does not include an earthing wire and can be used with any electrical item with an outer surface which is predominately made from a non conductive material such as glass, plastic, ceramic or bakelite.3 core cable can be used for these ty

What sorting type do I need for my Katy Paty porcelain wall switch?

Please see the attached wiring diagram to show the sorting type options, we would always suggest consulting a qualified electrician about which sorting type is suitable.

How many cables can fit through certain ceiling roses?

Different ceiling roses accommodate varying numbers of cables. The Stepped Small Black Ceramic Ceiling Rose, for example, can fit two twisted cables simultaneously.

Do your hot water bottles meet the British Standards?

All our Hot Water bottles are TUV-type tested and manufactured in accordance with British Standards 1970:2012, ensuring compliance with current standards. 100% Natural Rubber. ISO 9001:2015-certified factory in Sri Lanka.

Are there other jar sizes available in a specific range?

If you're inquiring about jar sizes in a specific product range, such as the square glass screw top food storage jars, and the range has been discontinued, we can inform you about the sizes that were available, like the 1200ml jar, even though the la

Can certain lamp holders be used with shades, and what are their specifications?

While some lamp holders can be repurposed to support shades, we advise choosing models specifically designed with shade rings for safety and stability. Specifications such as thread diameter and methods for attaching shades are available for product

Do you stock backing housing for sockets?

Back boxes for sockets are in stock and suitable for various wall types. Please specify your requirements, and we can assist you further.

Are porcelain switches and dimmers available for purchase?

We offer porcelain switches and dimmers, which can be selected as an option on the product page. Plans for projects involving multiple rooms can be submitted for a quote as well as any US requirements or bespoke items.