What if my package gets lost or arrives damaged?Updated 7 months ago

Lost packages

At Dyke & Dean, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 3 days of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.