CUSTOMER SUPPORT

<p>If your product does not function as intended or you observe any issues, such as a switch mechanism acting erratically, please contact us with a description or a video demonstrating the problem. Components like internal click mechanisms should operate reliably, and any deviation might indicate a defect or installation issue. We will guide you in troubleshooting the problem, and when necessary, we can liaise with the manufacturer to resolve any faults or arrange for replacement parts. Our goal is to ensure that all products function perfectly and meet your satisfaction.</p>

If your product does not function as intended or you observe any issues, such as a switch mechanism acting erratically, please contact us with a description or a video demonstrating the problem. Components like internal click mechanisms should operat

What is the process for a product that is not working as intended?

Returns

Are the Katy Paty porcelain switches/Sickets compatible in the US/120V?

Do the Sjstrand coffee machine and milk frother come with UK plugs?

Can the cable length on a light be changed?

What does IP rating mean? Is this light suitable for my bathroom

Which back box do I need for my KATY PATY switch/socket?

Can square back boxes be used with Katy Paty switches/sockets?

Can I buy a custom modular kitchen unit that includes appliances, and do you ship internationally?

What is the lead time for made-to-order items on your website?

Are your lighting products UL certified?

How can I receive a specification sheet or installation instructions for your products?

Where can I view the color options for your light switches online?

What are the specifications for the inline waterproof switch you offer?

Is it possible to see your bathroom and kitchen sinks in a physical location?

Do you provide installation information for the E27 Black Ceramic Wall Light Frosted?

My lights/product are not supplied with fixings?

What are the voltage and wattage limits of your fixtures, and do they have any safety ratings such as CETL/cUL/CSA?

When will this product be restocked?

My lights/products are not supplied with fixings/screws?

What do I do with the earth wire if my light fitting is not earthed?

What is the difference between 2 core and 3 core cable?

What sorting type do I need for my Katy Paty porcelain wall switch?

How many cables can fit through certain ceiling roses?

Do your hot water bottles meet the British Standards?

Are there other jar sizes available in a specific range?

Can certain lamp holders be used with shades, and what are their specifications?

Do you stock backing housing for sockets?

Are porcelain switches and dimmers available for purchase?

Product Information

How do I cancel my order?

How can I request an invoice for my purchase?

Can you pack my order as a gift?

Can I edit or add anything to my order?

Why can't I order on the website?

Orders

What should I do if I receive a faulty or incomplete order?

What should I do if I receive a damaged product?

How do you handle defects in product finish that were not apparent in product images?

How do I make a return?

When will I get my refund?

Made-to-order product returns

Do you ship worldwide?

How long does delivery take?

Can you part-ship my order?

Do you offer expedited shipping?

What if my package gets lost or arrives damaged?

Can I collect my order?

The shipping cost seems higher than expected?

Do you offer free shipping?

SHIPPING-DELIVERIES

Is it possible to get a quote for products and learn about discounts and lead times?

How can I request a proforma invoice for my selection of products?

What is the trade discount?

Do you offer product samples for large trade projects?

TRADE

Customs Fees for international orders?

INTERNATIONAL

Do you have a showroom or are your products on display anywhere so I can see them before specifying for a project?

What is the process for a product that is not working as intended?Updated 7 months ago