In the event of receiving a faulty item or an incomplete order, please reach out to us immediately. If the product is faulty, send us a photo or video that clearly shows the issue. Should items be missing from your order, please inform us within thre
We apologise if you receive a damaged product. Promptly send us images of the damage including the internal and external packaging, and we will arrange for a replacement to be sent out to you, often with next-day service. We also offer a free return
If you notice a difference between the product finish in the images on our website and the item you received, please reach out to us. We can inspect our stock for a product that better matches your expectation and provide photos for you to review. Al
Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging. Returning as you have changed your mind or there is no issue with the product(s):. The goods can be sent back to the following addre
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3-5 working days for the refund to reflect in your account.
If your product does not function as intended or you observe any issues, such as a switch mechanism acting erratically, please contact us with a description or a video demonstrating the problem. Components like internal click mechanisms should operat
Unfortunately, we cannot accept returns for products which are made-to-order and/or have a lead time. The lead times can be found in the product description on our website. This is applicable for both UK and international orders.