Why can't I order on the website?Updated 2 months ago
For EU customers:
Thank you for reaching out to us. It seems you are encountering issues while trying to complete your purchase due to an address problem.
As a company based in the UK, we are now required to process orders from EU countries manually due to new EU customs regulations. Please ensure you have a valid VAT number to proceed. If you could confirm whether you have a valid VAT number, we'd be happy to assist further.
Please provide the following information so we can manually process your order:
- Products you wish to purchase with quantities
- Delivery and billing address
- Valid VAT number
- Phone number
- Email address
Once we have this information, we'll be able to assist you with completing your order.
Thank you for your understanding and patience.
For US customers:
Thank you for reaching out to us. It seems you are encountering issues while trying to complete your purchase due to an address problem.
We have temporarily paused US orders due to the fluctuating tariffs for US customers. We want to establish a way to inform customers about the potential tariff charges they may face to avoid any unexpected bills.
Given the ever-changing circumstances, we're unable to provide accurate information during the payment process on our website. As always, my team and I are here to assist you with processing orders, but we cannot currently advise on the tariffs that may be charged once the goods reach the US border.
We hope to resume taking US orders as soon as possible, but we do not have a specific date at this time.