CUSTOMER SUPPORT logo
CUSTOMER SUPPORT logo

All articles

Orders

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. If your order is b

How can I request an invoice for my purchase?

If you need an invoice for your recent purchase, kindly get in touch with us by providing your order details. Once requested, our team will send you the invoice for your transaction which will be attached to the response email. Alternatively you can

Can you pack my order as a gift?

We do not offer a gift-wrapping service, though we can include a message for the recipient. Please add the message to the order comments box when placing the order and the packing team will include this within the order. The packing list does not dis

Can I edit or add anything to my order?

Depending on product availability and time restraints this may not always be possible though we will always try to help. Please contact the team as soon as possible at [email protected] to check if this is possible. Once an order is dispatched, we

Why can't I order on the website?

For EU customers:. Thank you for reaching out to us. It seems you are encountering issues while trying to complete your purchase due to an address problem. As a company based in the UK, we are now required to process orders from EU countries manually